Service ? Not an Issue?

Companies who believe this ???..?
??? Should talk to their customers

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Technology ?? and Service Delivery


Many companies lose sight of the importance of customer service in the mistaken belief that technology is a "magic elixir" guaranteed to ensure "happy and contented"  customers.  It is very easy to relax ?? in an isolated paradise.

The Facts about Technology ???..

  • It is solely a delivery mechanism, not a service "per se".

  • It can isolate companies from the real world. 

  • The  measurement criteria tends to be quantity not quality based.

  • Service Centres can work ?. but only when quality is a foremost design criteria.

???. are your customers being well cared for?

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